1. Pet Safety Notice: We love our furry friends! For the safety and comfort of both your pets and our team, we kindly request that pets be kept in a separate room, away from the area being serviced. If possible, we recommend having your pet out of the home during our visit. This ensures a smooth and safe experience for everyone involved. Thank you for your understanding! 2. Cleaning Corrections: If you are not fully satisfied with the service, please contact us within 24 hours of the completion of the cleaning. Any requests made after this time frame will not be considered and may incur an additional cleaning charge. We will only return for reasonable complaints. Please note that minor issues, such as small dust particles, minimal stains, or unnoticed dirt/grime, will not qualify for a return service. 3. Cancellation Policy: Cancellations made more than 48 hours prior to the scheduled service will incur no charge. Cancellations made within 48 hours of the scheduled service will incur a 50% charge of the total payment, which will be automatically billed to the card on file. Cancellations made within 24 hours of the scheduled service, or in the event that we are unable to access the property upon arrival, will result in a full charge of the total payment being processed to the card on file. If we are unable to enter the property within 15 minutes of the scheduled appointment, the service will be rescheduled. 4. Payments: We accept the following payment methods: Credit/Debit Card (Stored on file) Cash App Zelle Cash (Must be paid before cleaning begins) By providing your credit or debit card information, you authorize us to securely store your card on file. A $5 late fee per day will be applied to overdue balances until paid in full. Failure to pay may result in legal action. 5. Refunds: Refunds will not be issued, as time, materials, and labor have already been provided. However, corrections will be made upon request. If a refund is requested, the Customer will only be refunded for work that was not performed to ZEREP’s standards. 6. Recording and Privacy Policy: For safety and quality assurance purposes, all cleanings will be recorded. However, we respect our clients' privacy and will not post any information related to the home, the customer, or customer faces on social media unless the customer chooses to share their cleaning experience on the company website or social media. In such cases, only specific areas or snippets of the house being cleaned will be posted to ensure privacy. This policy is in place to protect the safety and confidentiality of our clients.